Frequently Asked Questions

How do I get in touch?

Email support@cedarvexa.com. For an order question, include your order number and the email address used at checkout.

How should I check whether a piece will fit?

Measure the space where you plan to use it, as well as nearby doors, drawers, and walkways. For larger pieces, measure the delivery route too, including doorways, stairs, and elevators. If a measurement is missing or unclear, contact us before ordering.

Where can I find material and care information?

Review the details on the individual product page. If you need a specific material, finish, or care instruction confirmed, email us with the product link before purchasing. Do not assume an item is suitable for outdoor use, food contact, or machine washing unless its product information says so.

Will colors look exactly the same on my screen?

Lighting and screen settings can affect how a color appears. Use the product information alongside the photos, and contact us if a particular shade or finish is essential to your room.

How can I ask about delivery or a return?

Contact support@cedarvexa.com with the product link or order number. Please check the shipping and return information provided before placing an order.

Can I change an order after placing it?

Contact us with your order number and the change you would like to make. We will check the order’s status before confirming what is possible.

What should I send if an item arrives damaged or different from what I ordered?

Email us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while we review the details, and contact us before sending an item back.

What are my shipping options?

For US orders, Express is $15 with estimated delivery in 1–2 business days; Standard is $7 in 5–7 business days; and Free shipping is $0 in 1–10 business days. These estimates begin when tracking is added to your order and provided to you. The overall delivery window is 1–15 calendar days from that same point. Read our Shipping & Delivery information.

How long do I have to return or exchange an order?

You can request a return or exchange within 14 business days after receiving your order. Email support@cedarvexa.com before mailing items back. You pay return shipping for a change of mind; CedarVexa covers it for defective or incorrect items. See Returns & Refunds for the return address and details.